Returns & Exchanges
At Dreame Official Store, we stand behind our smart home technology with a 30-day money-back guarantee to ensure your living space remains pristine. If you are not completely satisfied with your purchase, we offer a streamlined return process for all eligible vacuum and cleaning products.
Initiate Your Request
Log in to your Dreame account or visit our support portal to submit a return request with your order number and proof of purchase within 30 days of delivery.
Receive Authorization
Our customer service team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.
Pack Your Device
Securely pack the product in its original packaging including all accessories, manuals, and promotional gifts to ensure a full refund and prevent damage during transit.
Inspection and Refund
Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing